YOUR MISSION
This is a unique opportunity for a driven, highly skilled individual who wants to be part of a fast-growing B2B startup backed by world-class investors (Point Nine, Creandum, B-to-venture, & others). Be the face towards our customers and ensure they derive maximum value from our product.
In this role, you will be building and leading the team that shapes all customer interaction, builds valuable and long-lasting relationships with relevant enterprises and cool brands, as well as tackles technical challenges for the customer. You will work closely with our Sales, Product, and Tech teams, be the internal advocate for the customer's needs, and ensure the customer experience is at the heart of all actions and decisions made.
YOUR PROFILE
- You have 7+ years of experience working in a B2B Customer Solutions, Support, or Success role in a fast-paced environment
- You have some coding or data science experience - e.g., understanding API documentation, working with JSON files, understanding data structures - as a solid level of technical understanding is needed to succeed in this role
- You have built flourishing relationships with all kinds of customer types and enjoy finding expert solutions for them
- You are a skilled, proactive communicator, who finds the right tone of voice with different customer types and the right balance between being deeply empathic towards customer needs and our business priorities
- You are highly organized with an entrepreneurial spirit and hands-on mentality
- You have prior experience leading a team
- You are fluent in German and English
Do you have an other special skills? - Surprise us!
About us
Procuros is on a mission to take the effort out of B2B transactions, enabling users to focus on the things that really matter. Businesses of all sizes use the Procuros Integration Hub to automate their operations. A single connection to our platform empowers our customers to automatically exchange trade transactions with all their partners - spending less time on manual data entry, they are enabled to focus on their core mission.
We are a lean, humble team with a strong bias to action and the drive to have an impact in a fast-paced environment. We are constantly adapting to change and newly won insights. True to our credo doing things wholeheartedly, we always go the extra mile - for our customers as much as for our colleagues. We offer flexible working hours and are building a hybrid team with most of us being located in Hamburg, Germany and others working remotely around Europe.
Procuros is backed by top tier investor firms like Point Nine (early investors in Delivery Hero, Revolut and Zendesk), Creandum (early investors in Spotify, Trade Republic and Klarna) and b2venture (early investors in DeepL, sumup, and raisin) as well as angels such as Denise Persson (CMO Snowflake), David Clarke (former CTO Workday), and Thijn Lamers (Adyen founding team).
