YOUR MISSION

As our rockstar in Operational Excellence (m/w/x):
You’re at min. available 20h/week. You will help shaping our startup from the ground up. The role is flexible and adjusted to your skills and interests as well as our business needs

YOUR TASKS

• You will create, review, and refine standard operating procedures to ensure that processes are documented, standardized, and scalable
• You will implement internal tooling like Customer Relationship Management/ Customer Success and Project Management platforms
• You will develop and create analytics metrics and workflows that will shape our internal as well as external collaboration
• Identify opportunities to integrate automation or other technologies to improve efficiency
• You will contribute to our ambition of being a learning organization and will proactively drive our knowledge management infrastructure
• Collaborate and report to our Head of Solutions as well as the whole Customer Experience team

YOUR PROFILE

• Enthusiasm to work for an early-stage VC-backed company
• Interest in tech solutions and basic understanding of tech vocabulary and data structures
• First experience working in a customer facing team (preferably in an earlier B2B role in SaaS)
• Excellent communication skills and a customer-centric mindset
• Structured work approach and the ability to organize yourself
• Entrepreneurial spirit with a proactive and hands-on mentality
• You are fluent in written and spoken German, English

We know — sometimes you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

WHAT WE OFFER

• Take ownership: Own your projects from day one. Join our VC-backed and fast-growing startup with high ambitions. We empower you to take on daring challenges and shape Procuros from the ground up.
• Be valued: We offer attractive compensation and opportunities to accelerate your career. Bring your whole self to work - our appreciative work culture builds on your unique character, skills, and talents.
• Grow and learn: At Procuros, you’ll find lots of possibilities for your personal and professional development - alongside a yearly learning budget, regular feedback.
• There’s more: Enjoy our offices in the heart of Berlin or Hamburg or 100% remote working, flexible working hours and 25 days annual leave. You get an Urban Sports Club membership, and of course free drinks and snacks

About us

Procuros is on a mission to take the effort out of B2B transactions, enabling users to focus on the things that really matter. Businesses of all sizes use the Procuros Integration Hub to automate their operations. A single connection to our platform empowers our customers to automatically exchange trade transactions with all their partners - spending less time on manual data entry, they are enabled to focus on their core mission.

We are a lean, action-oriented team with a shared drive to make a meaningful impact in a fast-paced environment. Adaptability and growth are at the core of our culture, and we continuously embrace change and newly won insights. True to our credo of doing things wholeheartedly, we are committed to delivering excellence—both for our customers and each other—while fostering a sustainable and supportive work environment. We offer flexible working hours. Most of us are based in Hamburg and Berlin, Germany, collaborating closely to achieve our shared goals. We value diversity and the unique perspectives each team member brings, united by our commitment to creating impactful solutions.

Procuros is backed by top tier investor firms like Point Nine (early investors in Delivery Hero, Revolut and Zendesk), Creandum (early investors in Spotify, Trade Republic and Klarna) and b2venture (early investors in DeepL, sumup, and raisin) as well as angels such as Denise Persson (CMO Snowflake), David Clarke (former CTO Workday), and Thijn Lamers (Adyen founding team).